Privacy Policy
Play Globe Hub
Version: 2.0
About our Privacy Policy
Play Globe Hub cares greatly about your privacy. Therefore, we only process data that we need to provide and improve our services. We handle the information we collect about you and your use of our website with care.
We will never make your data available to third parties for commercial purposes without a valid reason.
This privacy policy applies to the use of the website and the services offered by Play Globe Hub. The effective date for the validity of this privacy policy is 01-01-2026. With the publication of a new version, the validity of all previous versions expires.
This privacy policy describes what data we collect about you, what this data is used for, and with whom this data may be shared. We also explain how we store your data, how we protect your data, and what rights you have regarding the personal data you provide to us.
Do you have questions about our privacy policy? Please contact us via contact@playglobehub.com.
About data processing
Below, you can read how we process your data, where we store it, what security measures we use, and for whom the data may be visible.
Webshop software
Shopify
Our webshop is developed with software from Shopify. Personal data that you make available to us for the purpose of our services may be shared with Shopify.
Shopify has access to your data to provide us with technical support and to enable the operation of our webshop. Shopify does not use your data for its own commercial purposes.
Based on the agreement we have with them, Shopify is obliged to take appropriate technical and organizational security measures. Shopify may use cookies to collect technical information regarding your use of the software and website.
Social media and advertisements
When you visit our webshop or follow us on social media, we may track what content, products, or advertisements you find interesting. We do this to improve our website, advertisements, and communication.
We may use advertising platforms such as:
- TikTok
- Google
These platforms may use cookies, pixels, or similar technologies. This allows us, for example, to show advertisements to people who have previously visited our website or have shown interest in our products.
Upon your first visit to our website, we will ask for your consent to place marketing cookies, if necessary.
Payment processors
We use payment providers to handle payments in our webshop.
These payment providers process, among other things, your name, address details, city of residence details, email address, and payment details, such as your bank account number or credit card details.
These parties take appropriate technical and organizational measures to protect your personal data. They do not store your data longer than necessary or legally required.
Once the final payment providers are known, you can fill them in here. For example:
- Mollie
- Stripe
- Shopify Payments
- PayPal
- Klarna
Shipping and logistics
To deliver your order, we use shipping and logistics partners. It is therefore necessary for us to share certain data with these parties.
This includes, for example:
- Name
- Address
- City
- Country
- Email address
- Phone number, if needed for delivery
- Order information needed for shipping
This data is used solely to deliver your order and to send you tracking information, if applicable.
Shipping partners
Since Play Globe Hub ships worldwide, various local or international shipping partners may be involved in the delivery, depending on the country.
Accounting and administration
We use accounting software or administrative service providers to maintain our administration and accounting.
For this purpose, we may process your name, address details, city of residence details, email address, and details regarding your order.
This data is used for administering sales invoices, payments, and statutory accounting obligations.
Our accounting partners are obliged to treat your data confidentially and do not use your personal data for purposes other than those described above.
Reviews
Reviews on our website
We may ask customers to leave a review about their experience with Play Globe Hub or Glowfy’s Neonlight™.
When you leave a review, we may process data such as:
- Name
- Country
- Review text
- Rating
- Possibly order number or email address for verification
We use this data to display reviews on our website and to ensure the reliability of customer ratings.
External review platforms
If we use external review platforms such as Trustpilot, these parties may process certain personal data. This may be necessary, for example, to link your review to an order or to prevent misuse.
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of processing is always related to your order, your use of our website, or your contact with us.
We use your data for, among other things:
- Processing orders
- Handling payments
- Shipping products
- Sending order confirmations
- Providing customer service
- Processing returns
- Improving our website
- Complying with legal obligations
- Displaying relevant advertisements, if you have given consent for this
Your data will not be shared with third parties, except when this is necessary for the performance of our services, compliance with legal obligations, or when you have given your consent.
Automatically collected data
Data automatically collected by our website is processed with the aim of improving our website and services.
This may include:
- IP address
- Web browser
- Operating system
- Device type
- Visited pages
- Click behavior
- Time of visit
This data helps us better understand how visitors use our website and where we can make improvements.
Cooperation in tax and criminal investigations
In certain cases, Play Globe Hub may be required by law to share your data in connection with tax or criminal investigations by government agencies.
In such a case, we are obliged to share your data. Within the possibilities provided by law, we will handle such requests with care.
Retention periods
We do not store your data longer than is necessary for the purpose for which it was collected.
Order data, invoices, and administrative data are kept for as long as legally required. In many cases, a legal retention period of 7 years applies.
Data required for customer service, returns, or warranty is kept for as long as necessary to process your request.
If you indicate that you no longer want us to retain certain data, we will treat this request as a request to be forgotten, unless we are legally obliged to retain the data for longer.
Your rights
Based on applicable Dutch and European privacy legislation, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us.
Right of access
You have the right to inspect the personal data we process about you. You can send a request for this to contact@playglobehub.com.
We will respond to your request within 30 days.
Right to rectification
You have the right to have incorrect or incomplete personal data adjusted. You can contact us for this via contact@playglobehub.com.
We will respond to your request within 30 days.
Right to restriction of processing
You have the right to have the processing of your personal data restricted when you have a valid reason for doing so.
You can send a request for this to contact@playglobehub.com.
Right to data portability
You have the right to receive the personal data we process about you in a structured, commonly used, and machine-readable format.
You can contact us for this via contact@playglobehub.com.
Right to object
In certain cases, you have the right to object to the processing of your personal data by Play Globe Hub.
If you object, we will cease processing, unless we have a legal or compelling reason to continue processing the data.
Right to withdraw consent
When we process your data based on consent, you have the right to withdraw this consent at any time.
Withdrawing your consent does not affect the lawfulness of the processing prior to the withdrawal.
File a complaint
You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are processing your personal data incorrectly.
Cookies
General
Most browsers automatically accept cookies, but you can change this yourself via your browser settings.
Upon your first visit to playglobehub.com, we will inform you about the use of cookies. Where necessary, we will ask for consent to place cookies.
If you block or delete cookies, our website may function less well or become less user-friendly.
Functional cookies
Functional cookies ensure that the website works properly. These cookies remember, for example:
- The content of your shopping cart
- Your language settings
- Your cookie preferences
- Information necessary for the website to function correctly
These cookies are necessary for a properly functioning webshop.
Analytical cookies
We may use analytical cookies to understand how visitors use our website.
This allows us to see, for example:
- How often pages are visited
- Which pages are popular
- Where visitors drop off
- How the website performs technically
We use this data to improve our website and services.
Google Analytics
Cookies from Google may be placed via our website as part of the Google Analytics service.
We use Google Analytics to receive reports on how visitors use our website. Where possible, we set up Google Analytics in a privacy-friendly manner.
We use the collected information solely to improve our website and better tailor it to our visitors.
Marketing cookies
We may use marketing cookies to make advertisements more relevant. These cookies may be placed by, for example, Meta, TikTok, Pinterest, or Google.
With marketing cookies, we can, among other things:
- Show advertisements to people who have visited our website
- Measure and improve campaigns
- Better understand which advertisements yield results
- Display relevant content on external platforms
Marketing cookies are only placed when consent has been given for this, insofar as legally required.
Changes to the privacy policy
We reserve the right to change this privacy policy at any time.
You will always find the most recent version on this page. If the new privacy policy affects the way we process already collected personal data, we will inform you of this when legally required.
Contact details
Do you have questions about this privacy policy or would you like to exercise one of your privacy rights? Please contact us.
Play Globe Hub
Website: playglobehub.com
Email: contact@playglobehub.com
Address: Dokter de brouwerlaan 20, 5283ED, Boxtel
Chamber of Commerce number: 42068712
Please have this text legally reviewed before publication, especially since Play Globe Hub aims to sell worldwide, and international privacy regulations or additional cookie settings may then apply.
