FREQUENTLY ASKED QUESTIONS
PRODUCT
What is Glowfy's Neonlight™?
Glowfy's Neonlight™ is a neon gaming lamp with purple, pink, and blue lighting. The lamp is designed to instantly add more atmosphere to your bedroom, game room, man cave, or setup.
How big is the lamp?
The lamp measures 36 x 36 cm. This ensures it stands out without taking up too much space.
What material is the lamp made of?
Glowfy's Neonlight™ is made of plastic. This makes the lamp lightweight and easy to place or hang.
Does the lamp have multiple light settings?
Yes, Glowfy's Neonlight™ has 9 dimmable light settings. You can therefore make the lamp brighter or dimmer, depending on the atmosphere you want to create.
Does the lamp work with a plug or USB?
The lamp works via USB and has a cable of 1.70 meters. You can connect it to, for example, an adapter, laptop, power bank, or USB port.
Can I mount the lamp on the wall?
Yes, the lamp has two holes for wall mounting. Please note: screws are not included.
DELIVERY
What is the delivery time?
The average delivery time is 6–10 business days.
Is shipping free?
Yes, we offer free shipping.
Will I receive a confirmation after placing my order?
Yes, after placing your order you will receive an email confirmation with your order details.
Can I track my order?
Once your order has been processed and shipped, you will receive a shipping update or tracking information via email.
Which countries do you ship to?
We ship worldwide.
RETURNS & WARRANTY
Can I return my order?
Yes, you can return your order within 14 days of receipt.
How long is my warranty?
You have a 14-day warranty on Glowfy's Neonlight™.
What should I do if my lamp arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the product and packaging. We will then immediately look for a suitable solution with you.
Can I return the lamp if I've already used it?
You can return the lamp within 14 days, as long as the product is in good condition and returned complete. Therefore, please keep the packaging carefully.
PAYMENT & ORDERING
What payment methods can I use?
You can pay safely with the payment methods available during checkout.
Is online payment safe?
Yes, all payments are processed through a secure payment environment.
Can I still change my order?
Please contact us as soon as possible after placing your order. If your order has not yet been processed, we will try to adjust it for you.
I haven't received a confirmation email, what now?
First, check your spam or junk mail folder. If you can't find the email there, please contact us so we can assist you further.
