At Play Globe Hub, we want you to be satisfied with your order. If the Glowfy’s Neonlight™ is not quite what you expected, you can return your order within 14 days of receipt.

We ask you to treat the product carefully and, where possible, return it in its original packaging.

Returns within 14 days

You have the right to return your order within 14 days of receipt, without providing a reason.

However, we would appreciate it if you briefly indicate why you wish to return the product in your return request. This helps us to continuously improve our service and products.

Return conditions

To process your return correctly, we ask you to consider the following conditions:

• The product is complete and undamaged.
  
• The product is, if possible, returned in its original packaging.
  
• The return is registered within 14 days of receipt.
  
• The product has not been damaged by improper use, incorrect connection, or self-modifications.
  
• All included parts and accessories are returned.
  

If the product is damaged, incomplete, or clearly used in a way that goes beyond what is necessary to assess it, a depreciation charge may apply.

How to initiate a return?

Do you wish to return your order? Please send an email to:

contact@playglobehub.com

In your email, please provide the following details:

• Your name
  
• Your order number
  
• The product you wish to return
  
• The reason for return
  
• Optionally, photos, if the product is damaged or if there is something wrong with your order
  

After receiving your return request, we will contact you as soon as possible with further instructions.

Refund

Once we have received and inspected your return, we will process the refund.

The purchase amount will be refunded within 14 days of receipt and inspection of the return via the same payment method you used to pay.

Please note: any return shipping costs are the responsibility of the customer, unless the product is damaged, defective, or incorrectly delivered.

Is there something wrong with your order?

Have you received a damaged, defective, or incorrect product? We will, of course, be happy to resolve this for you.

Send an email as soon as possible to:

contact@playglobehub.com

Please include your order number and attach clear photos of the product, the packaging, and the issue. This will help us to assess the situation more quickly and offer you a suitable solution.

Product damaged during use

Damage resulting from improper use, incorrect connection, dropping, impacts, self-modifications, or the use of unsuitable accessories is not covered by the return policy or warranty.

Therefore, always use the lamp carefully and connect it only as intended.

Contact

Do you have questions about our return policy or would you like to register a return? We are happy to help you.

Email: contact@playglobehub.com

We aim to respond to you within 24 hours.

Play Globe Hub reserves the right to change this return policy. The most current version will always be found on this page.